Return Policy

 

  1. You may return the product only if request is made within hours 48 hours from receipt of material and also not later than 10 days from date of Invoice. We reserve the right to reject your request or refund after 10 days.
  2. You must provide our Invoice copy as proof of purchase to accept returns.
  3. You must preserve the packing in original condition and the product returned must be in similar condition at time of receipt and should not have been installed, used or have any signs of fitment.
  4. In the case of item’s fault claim, decision will be taken after inspection done by the manufacturer or certified organization.
  5. No returns will be accepted and amount refunded for SPECIAL OFFER items whatsoever.
  6. No returns will be accepted for Imported parts, electrical parts, fragile parts.
  7. No returns will be accepted if there is any damage/defect which is not covered under the manufacturer’s warranty.
  8. You may send us an email at contact@motrpart.com and send your return items only to: SUBHASH TOWERS, Off WOODS ROAD,FIRST FLOOR, 8,HAZARI STREET,  CHENNAI-600002, TAMILNADU
  9. You will be responsible for paying shipping costs for returning your item.
  10. Shipping and finance (gateway) costs are non-refundable.
  11. If you are shipping an item over Rs. 3500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  12. In case of exchange, the time taken for your exchanged product to reach may vary depending on the delivery address.
  13. We allow part shipment return based on above conditions being fulfilled or taken care of.
  14. Once your return is received and inspected, we will send you an email to intimate you that we have received your returned item. We will also intimate you of the approval or rejection of your refund.
  15. If it is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 days of our approval.
  16. In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it was originated.
  1. Refund will be done only to the bank account of the customer to whom the invoice was raised and Documents proving the ownership of account has to be provided by customer for processing of refund.
  2. Usually, it takes not more than 5 working days for the bank to reflect the refund. If you haven’t received a refund after 5 days, please, contact your bank first. Moreover, If you need details of refund to be presented to the bank, please contact us at sales@motrpart.com
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